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This course is to introduce a wonderful and systematic methodology usually used by quality engineers to determine, correct, and eliminate repeating problems as a step towards the product and process improvement.  The 8D (Eight Disciplines) approach is a robust and systematic problem solving process that is widely adopted in the manufacturing, process and other industries. Popularized by Ford Motor Company, the 8D methodology has proven to be highly effective in product and process improvement.  8D process enables functional and cross-functional problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes analytical tools such as 5W2H, Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram.  Individual will learn how to follow the 8D process steps while working in a team. They will also practice problem solving tools to support a root cause and eliminate it through permanent corrective action.

 

Duration: 2 Days (16 Hours)

 

Course Content:

  • Introduction to 8D history & 8D Model
  • D0 PREPARE FOR THE PROCESS w
    • Getting started
    • Problem selection and decision making process
    • Tools: Pareto chart; Run Chart; Histogram
  • D1 USE A TEAM APPROACH
    • Team purpose, selection and formation
    • Team meeting technique
  • D2 DESCRIBE THE PROBLEM
    • The importance of collecting and interpreting data (variable vs. attribute type)
    • Problem description technique
    • Process mapping and approach
  • D3 IMPLEMENT AND VERIFY CONTAINMENT ACTIVITY
    • Interim Containment Action (ICA) strategies -Thinking outside the box
    • Problems with containment
  • D4 DEFINE ROOT CAUSE
    • Root cause analysis methodology
    • Structured brainstorming techniques
    • Cause and Effect (Fishbone) Diagrams
    • Repeated Why-Why analysis
    • Fault Tree Analysis
    • Affinity Diagra
  • D5 DEVELOP PERMANENT CORRECTIVE ACTIONS (PCA)
    • Developing an Action Plan
    • Error Proofing (Poka Yoke)
  • D6 IMPLEMENT AND VERIFY CORRECTIVE ACTIONS
    • Putting the Action Plan into place
    • PDCA
    • Run Chart
  • D7 PREVENT RECURRENCE
    • Identify recurrence issues
    • FMEA
    • Control Charts and Basics Concepts of SPC
  • D8 CONGRATULATE YOUR TEAM

 

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Instructor

Mr. Wilson Ang holds a B.S. in Aeronautical and Astronautical Engineering from The Ohio State University, USA; EMBA from Shenzhen University, PRC and MBA from Wawasan Open University. He is also a Certified Lead Assessor by Bureau Veritas, an experienced and Certified Six Sigma Black Belt, has more than 20 years of experience in quality engineering in manufacturing environment. He has a wide range of knowledge and experience in the practical applications of Quality Methodologies due to his various appointments as Industrial Engineer, Quality Engineer, Quality Manager, Six Sigma Manager and Supplier Quality Manager with multi-national companies in both China and Malaysia. Wilson Ang has trained and coached more than 100 engineers on Six Sigma methodology, DOE, SPC, FMEA, MSA, Poka Yoke and 8D Problem Solving Techniques. With his strong practical background, he is dedicated, committed and highly effective in providing tailor-made and practical solutions to his clients using the most appropriate methodologies. He is a certified trainer by HRDF through the Train the Trainer Exemption scheme due to his extensive track record in training.
RM800.00 RM110.00