This course is to identify the structure and requirements of an effective Quality Management System (QMS) to make understanding what this means for individuals with little or no previous knowledge of ISO 9001. Individual will gain a thorough understanding of the history and development of ISO9001:2015, key terms, definitions and the standardized high level structure, also will learn to interpret and apply the key concepts and principles of the standard to existing process within the organization.
Duration: 2 Days (16 Hours)
Course Content:
- INTRODUCTION TO THE ISO 9000 SERIES OF MANAGEMENT SYSTEMS STANDARDS
- The need for and benefits of a QMS
- Management systems standards based on Annex SL
- Overview of quality management
- ISO 9000 series of standards
- ISO9000:2015 QMS Fundamentals and Vocabulary
- The process approach
- Structure of ISO 9001:2015
- Continual improvement based on the PDCA cycle
- Risk-based thinking
- Quality management principles
- ISO 9001:2015: OVERVIEW AND CLAUSES 4 – 6
- The structure of ISO 9001:2015
- Scope of ISO 900:2015
- Application of ISO 900:2015
- Understanding the organisation and its context
- Understanding the needs and expectations of interested parties
- Determining the scope of the QMS
- Leadership and commitment
- Customer focus
- Quality policy
- Quality objectives
- Organisational roles, responsibilities and authorities
- Actions to address risks and opportunities
- Quality objectives and planning to achieve them
- ISO 9001:2015; CLAUSE 7
- Resources
- Competence
- Awareness
- Communication
- Documented information
- ISO 9001:2015: CLAUSE 8
- Operational planning and control
- Determination of requirements for products and services
- Design and development of products and services
- Control of externally provided products and services
- Production and service provision
- ISO 9001:2015: CLAUSES 9 – 10
- Monitoring, measurement, analysis and evaluation
- Internal audit
- Management review
- Nonconformity and corrective action
- Continual improvement
Curriculum is empty
RM800.00
RM110.00