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This course is to identify the structure and requirements of an effective Quality Management System (QMS) to make understanding what this means for individuals with little or no previous knowledge of ISO 9001.  Individual will gain a thorough understanding of the history and development of ISO9001:2015, key terms, definitions and the standardized high level structure, also will learn to interpret and apply the key concepts and principles of the standard to existing process within the organization.


Duration: 2 Days (16 Hours)


Course Content:

    • The need for and benefits of a QMS
    • Management systems standards based on Annex SL
    • Overview of quality management
    • ISO 9000 series of standards
    • ISO9000:2015 QMS Fundamentals and Vocabulary
    • The process approach
    • Structure of ISO 9001:2015
    • Continual improvement based on the PDCA cycle
    • Risk-based thinking
    • Quality management principles
  • ISO 9001:2015: OVERVIEW AND CLAUSES 4 – 6
    • The structure of ISO 9001:2015
    • Scope of ISO 900:2015
    • Application of ISO 900:2015
    • Understanding the organisation and its context
    • Understanding the needs and expectations of interested parties
    • Determining the scope of the QMS
    • Leadership and commitment
    • Customer focus
    • Quality policy
    • Quality objectives
    • Organisational roles, responsibilities and authorities
    • Actions to address risks and opportunities
    • Quality objectives and planning to achieve them
  • ISO 9001:2015; CLAUSE 7
    • Resources
    • Competence
    • Awareness
    • Communication
    • Documented information
  • ISO 9001:2015: CLAUSE 8
    • Operational planning and control
    • Determination of requirements for products and services
    • Design and development of products and services
    • Control of externally provided products and services
    • Production and service provision
  • ISO 9001:2015: CLAUSES 9 – 10
    • Monitoring, measurement, analysis and evaluation
    • Internal audit
    • Management review
    • Nonconformity and corrective action
    • Continual improvement


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Mr. Wilson Ang holds a B.S. in Aeronautical and Astronautical Engineering from The Ohio State University, USA; EMBA from Shenzhen University, PRC and MBA from Wawasan Open University. He is also a Certified Lead Assessor by Bureau Veritas, an experienced and Certified Six Sigma Black Belt, has more than 20 years of experience in quality engineering in manufacturing environment. He has a wide range of knowledge and experience in the practical applications of Quality Methodologies due to his various appointments as Industrial Engineer, Quality Engineer, Quality Manager, Six Sigma Manager and Supplier Quality Manager with multi-national companies in both China and Malaysia. Wilson Ang has trained and coached more than 100 engineers on Six Sigma methodology, DOE, SPC, FMEA, MSA, Poka Yoke and 8D Problem Solving Techniques. With his strong practical background, he is dedicated, committed and highly effective in providing tailor-made and practical solutions to his clients using the most appropriate methodologies. He is a certified trainer by HRDF through the Train the Trainer Exemption scheme due to his extensive track record in training.
RM800.00 RM110.00