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This course is to help individual to identify and understand a systematic procedure for the root cause of a problem, analyse and solve it to prevent from occurring again.  Root cause analysis (RCA) involves searching backwards from an undesirable effect (or problem) to its cause(s) and addressing those causes. While the term “Root Cause” implies that there is a single cause for a problem, often multiple causes interact and work together to trigger the problem. The root cause analysis task is to identify potential causes, determine which cause or causes are root causes and address those root causes to ensure the effect (the problem) does not recur. RCA is important because if a problem has occurred once, it most likely will occur again. However, if the root cause is found and addressed, future occurrences of the same problem CAN BE PREVENTED!


Duration: 2 Days (16 Hours)


Course Content:

  • Introduction to RCA
    • Purpose
    • Cause definition
    • The critical 5
    • Problem solving model
    • RCA & ISO9001
  • Understand the event / problem
    • Activity flow introduction
    • Event / problem definition
    • Team formation
    • Data type and analysis
  • Identify & shortlist
    • Potential causes
    • Evaluate an event / problem
    • Identify direct, contributing and root cause
  • Drilling down to the root cause
    • Why-why analysis
    • Fault tree analysis
    • Cause & effect diagram
  • Generating, selecting & testing of solutions
    • Identify, test & implement corrective actions
  • Assessment & reporting
    • Establish a system to assess to ensure results are effective in preventing reoccurrence

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Mr. Wilson Ang holds a B.S. in Aeronautical and Astronautical Engineering from The Ohio State University, USA; EMBA from Shenzhen University, PRC and MBA from Wawasan Open University. He is also a Certified Lead Assessor by Bureau Veritas, an experienced and Certified Six Sigma Black Belt, has more than 20 years of experience in quality engineering in manufacturing environment. He has a wide range of knowledge and experience in the practical applications of Quality Methodologies due to his various appointments as Industrial Engineer, Quality Engineer, Quality Manager, Six Sigma Manager and Supplier Quality Manager with multi-national companies in both China and Malaysia. Wilson Ang has trained and coached more than 100 engineers on Six Sigma methodology, DOE, SPC, FMEA, MSA, Poka Yoke and 8D Problem Solving Techniques. With his strong practical background, he is dedicated, committed and highly effective in providing tailor-made and practical solutions to his clients using the most appropriate methodologies. He is a certified trainer by HRDF through the Train the Trainer Exemption scheme due to his extensive track record in training.
RM800.00 RM110.00