This course is to help individual to identify and understand a systematic procedure for the root cause of a problem, analyse and solve it to prevent from occurring again. Root cause analysis (RCA) involves searching backwards from an undesirable effect (or problem) to its cause(s) and addressing those causes. While the term “Root Cause” implies that there is a single cause for a problem, often multiple causes interact and work together to trigger the problem. The root cause analysis task is to identify potential causes, determine which cause or causes are root causes and address those root causes to ensure the effect (the problem) does not recur. RCA is important because if a problem has occurred once, it most likely will occur again. However, if the root cause is found and addressed, future occurrences of the same problem CAN BE PREVENTED!
Duration: 2 Days (16 Hours)
Course Content:
- Introduction to RCA
- Purpose
- Cause definition
- The critical 5
- Problem solving model
- RCA & ISO9001
- Understand the event / problem
- Activity flow introduction
- Event / problem definition
- Team formation
- Data type and analysis
- Identify & shortlist
- Potential causes
- Evaluate an event / problem
- Identify direct, contributing and root cause
- Drilling down to the root cause
- Why-why analysis
- Fault tree analysis
- Cause & effect diagram
- Generating, selecting & testing of solutions
- Identify, test & implement corrective actions
- Assessment & reporting
- Establish a system to assess to ensure results are effective in preventing reoccurrence
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